The Dinosaur In Processes

Red Beads give a low SIGMA-level

 © H Södersved. Release 5

Dinosaur Curve © H Södersved

 

The Dinosaur likes Red Beads but the stomach hurts. Customer suffers from 'dark spots' of 'brown berries' – bad service and a broken product. The man with the shovel is really nobody – he is a quality ghost. The red beads are reflections of our own lack of knowledge and methods in planning, development, procurement, performance and measurement etc.

 

Conversion from DPMO to Sigma-level

 

How should the red beads and brown berries be eliminated?

The Dinosaur Curve was detected in 1986. It has been used ever since and may be used in any process: administrative processes, medical care, software development, design of traffic flow, roads, street crossings, railroads, better public transport, better learning in schools, adopted training, service processes of community, street maintenance, home services etc.

 

Where do the business process errors come from?

It is easy to blame the supplier (the partner) after a preliminary quality analysis. But asking Why brings you to the question: Who did the procurement? A large portion of the process cost is generated in sorting and correcting errors in a service process. It causes big delays. The end customer wonders: "What are we doing?". (S)he is not satisfied. How unsatisfied is (s)he? How do we compare to others? Six Sigma-benchmarks are used for this purpose. The world class level is above 6 SIGMA.

 

At what SIGMA-level is your process?

Six Sigma will give you the answer. Best in class processes are below 3,4 DPMO (Defects Per Million Opportunities). How severe are the risks associated with these errors? Six Sigma and Risk Assessment will give you the answer. At what DPMO-level are the supplier processes? What proportion of their errors leak into your customer's process?

 

How was the purchasing agreement formed?

A modern Outsourcing-agreement includes both an economic and a legal framework. 

• How did the planning/purchasing team arrive at their specifications?
• How did the marketing team arrive at their promises for the customer?
• For how long will the service be available on the market?
• Dependability and availability are judged by Six Sigma.

Six Sigma Training for Management, Champions, Sponsors, Black Belts, and Green Belts

The best way of getting Six Sigma competence is a Six Sigma Rollout, including training of some persons to Black Belts and Green Belts. Six Sigma awareness to all employees is given by Yellow Belt training. The Management team and the Champion need an introduction to be capable of leading the Six Sigma Rollout and select and guide among all the cross-functional, statistical improvement projects.  Ask for a quotation.

 

 

Hakan Sodersved

EXPIRA AB

Lean Six Sigma